INFORMATION TECHNOLOGY MANAGER
CA LOS ANGELES COUNTY, CA | Temporary
Manages a Help Desk operation starting with initial troubleshooting expanding to resolving complex issues relating to IT hardware, peripherals, and operating systems.
Creates specifications for hardware and operating systems standards; maintains posted standards guidelines, and implement industry best practices.
Creates and implements automated solutions to streamline the customer service function, and provide tools and training to all staff in delivering customer service adhering to adopted department performance guidelines.
Tracks all hardware and software inventory and manages the salvage process.
Microsoft Certified Systems Engineer (MCSE) desirable
Customer Service certification desirable
Help Desk certification desirable